Magic in the Room #185: Corrective Action
September 5, 2024
What do we do when people's behavior or performance are not aligned with the values and commitments of an organization? Corrective action is one tool for helping team members know when they are not meeting expectations and what steps they need to take to perform at a high level. Corrective action may not be your favorite topic, but it is critical. In this episode of Magic in the Room, Hannah and Luke discuss the elements of good corrective action, and how to make it effective.
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Credits:
- This episode of Magic in the Room was recorded in Big Sky, Montana
- Music by Evan Grim. Find his music on
Apple Music

In this episode of Magic in the Room, Luke, Hannah, and Chris delve into the timely topic of hope versus cynicism in leadership, particularly in a world rife with uncertainty and negativity. The discussion focuses on whether hope alone is sufficient for transformational leadership or if, in environments steeped in cynicism, leaders must amplify their energy and intentionality, sometimes matching the intensity of cynics to move organizations forward. They examine the "hope recipe," which involves envisioning a better future, creating a pathway, and having agency. They also discuss the difficulty of maintaining agency when systems, culture, or fatigue threaten to sap it. They differentiate between strategically "letting go" and simply "giving up," emphasizing the importance of support, accountability, and self-awareness as antidotes to cynicism.

In this episode of "Magic in the Room," Luke, Hannah, and Chris unpack the difference between being busy and being truly impactful, exploring why organizations often get stuck in high-activity, low-impact cycles. They identify five common contributors: compliance-heavy environments, resistance to change, disconnected decision-makers, fear-driven “CYA” cultures, and firefighting systems that reward heroics over long-term strategy. From there, they highlight what creates real impact: clarity of purpose, agency, curiosity, intentionality, and the discipline to question assumptions and align action with a meaningful “why.” The conversation encourages leaders to build awareness of their strengths, design systems that support healthy impact, maintain congruence between their public and private influence, and cultivate the kind of presence that can genuinely move a room.
