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Magic in the Room #91: The Fundamentals of Service

Mar 01, 2022
Every industry requires service. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how to deliver outstanding customer service by developing high trust relationships, being responsive, and providing quality. Focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly in many industries will ensure customer satisfaction.

Listen now on your favorite platform!


Research in this episode:
  • The bounds of service and the Service Profit Chain (PDF)

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Magic in the Room #180: Effective Communication

By Sarah Whitfield • 06 May, 2024
This week, on Magic in the Room, we discuss the next skill for leading teams: Effective communication. Often, leaders think they have communicated something by sending an email or mentioning it in a meeting, but the message has yet to be received. Join Hannah, Chris, and Luke as they discuss how leaders can turn data into wisdom and build shared understanding. To download the free guide that goes with this episode, subscribe below:

Magic in the Room #179: Commitments and Accountability

By Sarah Whitfield • 02 Apr, 2024
Today, we continue our series on the skills needed to lead a team. We started with building trust in episode 178. In this Magic in the Room episode, Hannah, Chris, and Luke discuss a new skill: creating an environment of commitment and accountability. The core idea in this conversation is that people can only be accountable if they know what they are committed to. People can hold themselves accountable once we have a common understanding of commitments. To download the free guide that goes with this episode, subscribe below:
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