With over 30 years of experience in leadership, hospitality, and operations, Kim Hayes specializes in leadership coaching, restaurant operations, guest experience, hospitality, and agritourism. She partners with leaders and organizations to strengthen teams, improve operational performance, and create exceptional employee and guest experiences.

At the core of Kim’s approach is a simple belief: the team experience drives the guest experience. She works with organizations to build strong leaders, engaged teams, and workplace cultures where people have the tools, training, and support to deliver exceptional hospitality.

Kim brings a practical, hands-on approach shaped by extensive experience in the hospitality industry. Her work includes coaching emerging and senior leaders, improving restaurant and hospitality operations, developing guest service and service standards, building training programs, workforce planning, and helping organizations navigate growth and change. With extensive P&L and operational leadership experience, Kim understands how to balance team., guest experience, and financial performance to build strong, sustainable businesses.

Kim also brings a unique perspective to the growing field of agritourism. Along with her husband, Brad, she owns and operates Alpha & Omega Pizza Farm in Central Minnesota, where they have built a destination that combines food, farming, events, and hospitality. Her firsthand experience as an entrepreneur and operator allows her to help farms and hospitality businesses turn ideas into sustainable guest experiences while staying true to their mission and community.