Magic in the Room #166: Your Unique Contribution: The Fundamentals of Service
September 19, 2023
Today on Magic in the Room, we wrap up our series on discovering your unique contribution, which is the intersection of the needs of your community and your strengths, values, and experience. In many organizations, there is a need for some form of service, so understanding what great service is can help you figure out your unique contribution. In this replay episode of Magic in the Room, Luke, Hannah, and Chris discuss delivering outstanding customer service by developing high-trust relationships, being responsive, and providing quality. In many industries, focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly will ensure customer satisfaction.
Listen now on your favorite platform!
- YouTube
- Apple Podcasts
- Spotify
Research in this Episode:
- The bounds of service and the Service Profit Chain (PDF)
Credits:
- Music by Evan Grim. Find his music on
Apple Music
Welcome to a new season of Magic In The Room! In this episode, hosts Hannah Bratterud, Chris Province, and Luke Freeman reflect on the evolution of their podcast as they enter this new season. They discuss the concept of seasons in both personal and professional contexts, emphasizing the importance of recognizing transitions and growth. The team shares insights from their recent strategic planning session, highlighting the theme of "Year of the Snake," which symbolizes shedding old layers and embracing renewal. They also reflect on the challenges and successes of 2024, noting rapid growth and the need to address structural weaknesses. Looking ahead to 2025, they focus on themes of agility, purpose-driven leadership, and building capacity in various aspects of life and business.
In today’s episode of Magic in the Room, Chris and Luke sit down with Kelley Francen and April Carter to discuss leadership development at the Citizen Potawatomi Nation. Kelley and April developed a unique program that integrates the traditional cultural teachings of the Citizen Potawatomi Nation into leadership development. The goal of this program was to make sure that the values of the community are activated by the leaders. Even if you do not work in a Tribal setting, there are valuable lessons in this episode about you can develop leaders who live the organizations values.