Magic in the Room #137: Pushing the Envelope with David Dexter

January 16, 2023

On this episode of Magic in the Room, Luke and Hannah sit down with David Dexter, CEO of Cornerstone Management Services, a construction company based our of Big Sky, Montana. Together, they discuss his work with sustainable building envelopes, or the outer structure of a building that protects it from the elements. Sustainable building envelopes are key not only in the alpine climate of Big Sky, but also globally, as we look to reduce energy consumption and greenhouse gas emissions efficiently as possible. Other topics include his lessons learned as a first-time CEO, visionary leadership, and how to be approachable. 

 

Find David and Cornerstone Management Services at cmsbigsky.com 


Listen now on your favorite platform!

   

Magic in the Room listeners can get $100 off our Coaching Skills for Leaders class. Just use the promo code Magic100 when you sign up. More information is at www.purposeandperformancegroup.com/coaching-cohort 

 

Music by evangrimmusic.com 

Support from techblogwriter.co.uk 

Magic in the Room #198: The GUEST Experience

By Sarah Whitfield • March 3, 2026
In this episode of Magic in the Room, Luke, Hannah, and Chris explore how the concept of mattering transforms customer experience through their practical GUEST framework. Building on the idea that people thrive when they feel noticed, affirmed, and valued, they argue that exceptional service is not just about efficiency or technical competence, but about intentionally designing experiences where guests truly feel significant. They unpack the five elements of the GUEST model: Greet with empathy, Uncover needs, Express gratitude, Share names, and Teach benefits. They show how each step reinforces belonging and loyalty, whether in a 30-second interaction or a 30-year relationship. The conversation highlights the difference between service and hospitality, the power of recovery when mistakes occur, and the leadership responsibility to embed mattering into culture rather than leaving it to chance.

Magic in the Room #197: Leadership Lessons for 2026

By Sarah Whitfield • February 18, 2026
In this episode of Magic in the Room, Luke, Hannah, and Chris explore the lessons, transitions, and leadership insights they’re carrying forward into 2026, emphasizing the importance of narrowing focus, letting go of resistance, and aligning with natural rhythms to create meaningful momentum. They discuss how personal and professional growth often emerges through periods of chaos and transition, highlighting themes such as intentionality, subtraction as a multiplier, and the courage required to release control, certainty, and outdated habits. Drawing on their work with purpose-driven organizations, they explain how leadership transformation begins internally, noting that organizational change is inseparable from personal development and mindset shifts. They also explore how embracing disturbance, addressing root causes instead of symptoms, and cultivating hope rather than cynicism can unlock resilience, stronger culture, and long-term performance.
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